Whitey
26th September 2007, 01:16
Gaming Radio Network – Complaints
What is the process?
The process is designed to be straightforward to use and to enable us to address your concerns properly. You should usually make your complaint within 5 working days of the transmission or event to whitey@<hidden> and we will aim to respond within ten working days.
What is a complaint?
We receive comments on many issues, both negative and positive, but generally consider something a complaint if it is a criticism which expects a reply and would like things to be changed.
Who will reply and when?
A reply will come either from the department responsible or from GRN senior management. Depending on your complaint and the research needed to address it, our aim is to respond within ten working days.
If I don't like the reply what happens next?
If it is a general complaint not specific to a particular programme or website, please contact the person who first responded within 10 working days and take the matter further.
If it was about a specific item broadcast by GRN and you believe it breached GRN’s general standards, please e-mail within 10 working days to the Senior management of GRN, stacy@<hidden>.
We aim to treat every complainant with respect and expect equal consideration to be shown in return to our staff who handle complaints.
What is the process?
The process is designed to be straightforward to use and to enable us to address your concerns properly. You should usually make your complaint within 5 working days of the transmission or event to whitey@<hidden> and we will aim to respond within ten working days.
What is a complaint?
We receive comments on many issues, both negative and positive, but generally consider something a complaint if it is a criticism which expects a reply and would like things to be changed.
Who will reply and when?
A reply will come either from the department responsible or from GRN senior management. Depending on your complaint and the research needed to address it, our aim is to respond within ten working days.
If I don't like the reply what happens next?
If it is a general complaint not specific to a particular programme or website, please contact the person who first responded within 10 working days and take the matter further.
If it was about a specific item broadcast by GRN and you believe it breached GRN’s general standards, please e-mail within 10 working days to the Senior management of GRN, stacy@<hidden>.
We aim to treat every complainant with respect and expect equal consideration to be shown in return to our staff who handle complaints.